PetsClik ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform at https://petsclik.com and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
PetsClik is a social platform dedicated to pet owners, pet lovers, and the broader pet-care community. We provide tools for sharing pet photos and videos, discovering products and services, connecting with other pet owners, and participating in community events and contests. Our registered business address and data controller contact information are available upon request at [email protected].
We collect information in three ways: information you provide directly, information collected automatically, and information from third parties.
| Category | Examples | When Collected |
|---|---|---|
| Account Information | Name, email address, password (hashed), profile photo, bio, location, website URL | Account registration and profile editing |
| Pet Profiles | Pet name, species, breed, age, photos, health notes | When you create or update a pet profile |
| Content | Posts, captions, comments, messages, reactions, reviews, contest submissions | When you create or interact with content |
| Marketplace & Shop | Shipping address, product listings, order details | When you buy, sell, or list items |
| Payment Information | Billing details processed by Stripe; we store only Stripe customer and subscription IDs | When you make a purchase or set up a seller account |
| Communications | Support tickets, feedback, survey responses | When you contact us |
| Verification | Business documents for verified seller status | When you apply for seller verification |
When you access our platform, we automatically collect certain technical and usage data, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, links clicked, search queries, and error logs. This information is collected through server logs, cookies, and similar tracking technologies described in Section 5.
If you connect a third-party account (such as signing in via a social login provider), we receive basic profile information such as your name and email address as permitted by that provider's settings. We may also receive information from payment processors (Stripe), advertising partners, and analytics providers.
We use the information we collect for the following purposes, relying on the legal bases indicated:
| Purpose | Legal Basis |
|---|---|
| Provide, operate, and maintain the platform and its features | Performance of contract |
| Create and manage your account and authenticate your identity | Performance of contract |
| Process transactions, payments, and order fulfilment | Performance of contract |
| Personalise your feed, recommendations, and content discovery | Legitimate interests |
| Send transactional emails (order confirmations, booking alerts, password resets) | Performance of contract |
| Send marketing communications and newsletters (with your consent) | Consent |
| Respond to support requests and resolve disputes | Legitimate interests |
| Monitor for fraud, abuse, spam, and violations of our Terms of Service | Legitimate interests / Legal obligation |
| Analyse usage trends and improve platform features | Legitimate interests |
| Comply with applicable laws and regulations | Legal obligation |
| Enforce our Terms of Service and other policies | Legitimate interests |
We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal, tax, fraud prevention, or dispute resolution purposes. Aggregated, anonymised data that cannot reasonably be used to identify you may be retained indefinitely for analytical purposes. Backup copies may persist for up to 90 days after deletion.
Depending on your location, you may have the following rights regarding your personal information. To exercise any of these rights, use our Privacy Data Request Form or contact us directly at [email protected]. We will respond within 30 days.
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information ('right to be forgotten').
Portability
Receive your data in a structured, machine-readable format.
Restriction
Request that we limit how we process your information.
Objection
Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
Withdraw consent at any time where processing is based on consent.
Lodge a Complaint
File a complaint with your local data protection authority.
California Residents (CCPA/CPRA): You have the right to know what personal information is collected, the right to delete, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell personal information.
EEA/UK Residents (GDPR/UK GDPR): You have the rights listed above and the right to lodge a complaint with your national supervisory authority (e.g., the ICO in the UK or your country's Data Protection Authority in the EU).
PetsClik is not directed to children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children under these ages. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will take prompt steps to delete such information.
Our platform may contain links to third-party websites, applications, and services (including embedded content, payment processors, and social sharing buttons). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices or content of third-party sites.
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include TLS/HTTPS encryption for data in transit, hashed and salted password storage, access controls and least-privilege principles for internal systems, regular security reviews, and secure cloud infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure. If you become aware of any security vulnerability or breach, please notify us immediately at [email protected].
PetsClik operates primarily in the United States. If you access our platform from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country. Where required by applicable law (e.g., GDPR), we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to govern such transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date and, where appropriate, by sending you an email notification or displaying an in-app notice. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PetsClik — Privacy Team
Email: [email protected]
We aim to respond to all privacy-related inquiries within 30 days.
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